Last Updated December 10, 2023

Terms and Conditions

Your decision to visit Kerlo Tech is entirely voluntary. Any disputes related to the Terms and Conditions are subject to this notice and our Conditions of Use. This encompasses limitations on damages, dispute arbitration, and the applicable state law. Should clients have any concerns regarding the Terms and Conditions, we encourage them to contact us at their earliest convenience. Our customer service team is committed to assisting clients. As our policies are subject to change, it is advisable for clients to review the policy each time they access the site for a purchase. The company collects navigational information about visitors’ activities on our website and technical details regarding website and service efficiency. This information helps us identify popular areas of our website, enabling us to better understand and improve our services. Unless stated otherwise, all materials, including images, illustrations, designs, icons, photographs, and written content on this site, are copyrights, trademarks, trade dress, or other intellectual property owned or licensed by the Company. This site and its contents are intended solely for personal and non-commercial use. Clients may download or copy contents for personal use only. No rights, titles, or interests are transferred to the client through downloading or copying. Reproduction, publishing, transmission, distribution, display, modification, creation of derivatives, sale, or exploitation of the site, its content, or related software is prohibited unless explicitly permitted. Testimonials provided to our company become our property, granting us exclusive rights without obligation to maintain confidentiality, compensate the user, or respond to user comments. The company may use client testimonials and logos on its web and offline properties.

Electronic Communications

By visiting our site or sending emails to our contacts, clients communicate with us electronically. Clients agree to receive communications electronically, and we may communicate through email or by posting notices on the site. Clients acknowledge that such electronic communications fulfill legal requirements and are equivalent to written statements.

Copyrights/Trademarks

All content on this site, including text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of the company or its content suppliers, protected by US and international copyright laws. Trademark names used within our sites belong to their respective companies and cannot be used in connection with unrelated products or services.

Copyright Complaints

The Company and its affiliates respect intellectual property rights. If anyone believes their work has been copied in a way constituting copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Violation.

Refund Policy

kerlotech.com ensures 100% customer satisfaction with our Revision Policy, allowing improvements on the initial design brief. Refunds are provided in cases of duplicate charges, unmet design requirements, or failure to complete the order as per the delivery policy. Refund requests must be made within specific timeframes, and the approval process involves communication with our support department. Refunds may affect design rights, and the company reserves the right to approve/disapprove requests on a case-by-case basis. Your refund will be processed in accordance with the following criteria: All refund requests will be addressed based on the following terms:

If a refund request is submitted prior to order delivery, you will be eligible for a full refund (excluding a 10% service fee and processing fee).
If a refund request is submitted within 48 hours, you will be eligible for a 65% refund (excluding a 10% service fee and processing fee).
If a refund request is submitted between 48-120 hours after the initial design delivery, you will be eligible for a 33% refund (excluding a 10% service fee and processing fee).
After the first set of revisions, you may not qualify for a refund.
Once the source files for your logo have been delivered, no refunds of any kind may be applicable.
No refund requests will be entertained after 120 hours of the initial design delivery; however, we encourage you to contact us in case of any concerns as we are committed to achieving 100% customer satisfaction.

Refund Policy For Website Design and Development

Design Approval: Once the design is approved, only 25% of the amount will be refunded minus the processing fee in the event of a cancellation.

Final Delivery: No refunds will be provided after the website has been deployed to the hosting server.

Project Delays: If the project is delayed due to the client’s failure to provide necessary information or feedback, no refund will be issued for missed deadlines.

Project Closure Due to Inactivity: If a client remains unresponsive for more than 2 months regarding project communications, the project will be considered closed. In such cases, no refund will be issued.

Reactivation Fee: Should the client wish to restart the project after this period, an additional fee of 25% of the original project cost will apply.

Revised Deadlines: Upon reactivation, the project deadlines will be reassessed and adjusted accordingly.

Scope Changes: Any changes to the project scope after the initial agreement may result in additional charges and are not eligible for refunds.

Third-Party Services: Payments made for third-party services, such as domain registration, hosting, or premium plugins, are non-refundable.

Termination: If the client decides to terminate the project before the design approval, a partial refund may be issued based on the work completed, minus any processing fees.

All aspects related to website design and development must be explicitly outlined in the Statement of Work.

Should Kerlo Tech identify additional work not specified in the Statement of Work, it may impact the cost. However, you will have the opportunity to review and approve these changes before Kerlo Tech proceeds. Additional working hours will be billed at a rate of $50 per hour.
As the CLIENT, you are authorized to enter into this contract on behalf of your company or organization.
The CLIENT agrees to furnish Kerlo Tech with all necessary resources to complete the project, including but not limited to logos, text, images, social media links, hosting credentials, and any other requested information in the required format.
Kerlo Tech aims to minimize delays. Deadlines are binding for both parties, and the CLIENT is obligated to adhere to any dates/timelines established. The CLIENT also commits to following the payment schedule outlined in this agreement.
With our expertise, we assure professional and timely completion of the requested services. However, we cannot be held accountable for missed website launch dates or deadlines if timely provision of all content and revisions is not met.
Work on the client’s website will commence upon receipt of a signed contract and the non-refundable initial deposit, as specified in the payment schedule. It is crucial for you and your team to promptly provide the necessary assets and approvals to avoid any impact on the website launch date.

ERROR REVIEW

Kerlo Tech offers a 7-day window from the date of website migration to your hosting for error review. This period is dedicated to identifying and rectifying errors that may have occurred during migration. It is the client’s responsibility to review the website during this timeframe and report any errors. Any errors identified after the 7-day period will be subject to a charge at our hourly rate of $50.

MIGRATION OF WEBSITE

Upon approval of project deliverables, we will initiate the migration of your website to your hosting platform. Following the completion of the website and its readiness for launch, you have a maximum of 30 days to provide us with your hosting and domain information. Failure to do so may result in the removal of the website from our server without prior notice. Extensions can be granted upon written request.

TIMELINE ADJUSTMENT FEE

If the project is completed but not deployed to the live server or made live within 30 days, the client will incur an additional fee of 30% of the total project cost.

RECOMMENDED HOSTING

As the client, you are responsible for the ongoing management and maintenance of your hosting and domain. All hosting/domain packages must be paid annually to the hosting company of your choice.

BROWSER FUNCTIONALITY

Our websites are tested for functionality on current Safari, Chrome, and Firefox internet browsers. While we strive for consistency, we cannot guarantee that your website will appear identical on every screen, as variations in screen resolutions and aspect ratios may cause differences in appearance.

Revision Policy

We provide guaranteed revisions, allowing customers to request revisions without additional charges, provided the design and concept remain the same. Revision turnaround time is two working days.

Force Majeure

Neither the Company nor the client shall be held liable for failure or delay in fulfilling this Agreement due to causes beyond reasonable control, including but not limited to pandemics, natural disasters, war, terrorism, or governmental actions.

Notice and Procedure for Making Claims of Copyright Violation

Applicable Law

Users must comply with all applicable laws in connection with their use of the service. Disputes shall be submitted to the Dispute Handling Department.

Site Policies, Modification & Severability

Visitors are advised to review all policies on the site. The Company reserves the right to make changes to the site, policies, and Conditions of Use at any time. If any condition is deemed invalid, it shall be deemed severable and shall not affect the validity of any remaining conditions.

Means of Reaching the Company

All communications, from purchase to delivery, must be conducted through the following methods:

Email: [email protected]
Phone: 732-808-3472 Any other methods are invalid.

Bill of Rights

Safe Shopping:

Clients can shop with confidence, as credit card fraud is actively prevented. Orders can also be placed by phone for added comfort.

No Obligation:

Personal Notification Services are provided free of charge, and clients are under no obligation to make a purchase.

Unsubscribing:

Clients can unsubscribe or modify their subscriptions at any time through the My Account section on the site.

Updates:

Clients may receive occasional email updates about website changes, new services, and special offers. Opt-out options are available by calling or emailing us. Note: Use of stolen credit cards is strictly prohibited and considered a serious crime. Fraudulent orders are reported to Federal and State Agencies.

Terms and Conditions

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